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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
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Our mind may be the key tool in handling stress. And it needs rest to recover and handle the stressful situation in a better way.
Changing is necessary and takes energy but our brains tend to try to conserve energy as much as possible. So we have mental biases that influence our behaviors and make us shy away from opportunities—even when they benefit us in the long-term.
Two of the main bias are loss aversion a...
Cultivating a broad range of pursuits was once seen as the richest way to live, and the surest path to Great discoveries.
Even today, in a time where the model of efficiency via hyper-specialisation has shifted our focus from ideas to output, the envelope-shifters we most look up to...
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