Pepper your messaging
What you say is less important than what other people want to hear.
To get people to respond to your communication in the way that you want, you need to pepper your messaging with statements that get them onside.
A good way to start is by using the phrase ‘thank you’.
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Bosses keep you wondering or in fear just enough so that you tell them what they want to hear. At the least, bosses condition you not to say what they do not want to hear. This is why bosses don’t need a conflict management strategy – they just expect for everyone to agree with them.
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